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Can You Believe It?! it's a Full-time job

Head of Product Design. Koala. Remote. BOOM! Nuff said.


Koala is a rapidly growing commerce platform providing premium ordering experiences for restaurants such as Shake Shack, MOD Pizza, Wingstop and many others. Through our web, native app and kiosk ordering we drive higher check sizes and greater guest satisfaction for many of the leading restaurants brands.

We’re seeking a Head of Product Design to propel our design system and processes into a new phase of growth. This is a unique opportunity to drive our platform’s UX/UI forward, grow a team, and contribute to the development and optimization of cross-functional processes.

You will:
Drive continuous improvement of our product experiences to ensure scalability and usability across a wide range of brands, menus and paradigms
Lead iterative user research cycles to validate your user journeys and designs at various touch points in the product life cycle
Strategically drive and expand the product’s design systems, always on the lookout for ways to improve and elevate an ecosystem with touchpoints in mobile, web and kiosk applications
Work collaboratively with leadership to create process and protocol that foster collaboration, strategic decision making and company growth
Have the opportunity to build out and lead a team

You Are:
A strategic design advocate and cross-functional collaborator, understanding how to elevate product design and drive decision making with other leaders
Excited to implement design and user testing processes in an effort to bring Koala to the next level
A data-driven designer who always seeks to leverage research insights and data to inform strategy, design decisions and contribute to roadmaps
Able to think at scale while remaining diligently detail-oriented
Empathetic towards the challenges of a small team while remaining excited and motivated to solve for those challenges
Experienced with agile environments that seek to ship early and often without sacrificing quality
An efficient and effective worker dedicated to the product’s success

Company Links

Job Post Link


On-site required?



10+ years

Date Posted

October 7, 2020

Managed By

Jessica Warren


  • Retirement PlanRetirement Plan
  • Generous VacationGenerous Vacation
  • Great benefitsGreat benefits
  • Work from homeWork from home

Fine Print

8+ years of professional experience
Strong understanding of fundamental concepts for both UI & UX
Experience designing for POS eCommerce platforms

Even Better If:
You have experience in the food ordering space (ideally not just as a customer)
You’ve led a design team (small or large!) before

Koala is dedicated to hiring a diverse and highly skilled talent base and as such is committed to EEO practices. Koala provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.