First Niagara Bank OAO Application
Online Application Opening (OAO) had several vendors who had their own interface styles. The main goal was to create a more streamlined, device-independent, centralized system for customers to open checking accounts online; it also had to reduce the number of steps, be a complete end-to-end experience, and reinforce the brand relationship.
My task was to rethink the approach and to check all the requirements listed above.
• System requirement.
• User experience (UX) concepts and approach.
• Detailed user interface (UI).
• Detailed documentation of the UI elements and behavior.
• Design and development support.
- Project Roles
- UX/IA Designer
- Sapient Nitro
- Interaction, Low / High Fidelity Prototyping, OmniGraffle, User Behavior Research
- UX Designs, Wireframes, Software
- Project Industries