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Creating an Intelligent Messenger

Kustomer wanted to build an intelligent messenger that lets teams provide faster support to customers at scale. To design a better messenger from the ground up, we set out to form a deep understanding of conversational interfaces, when and why customers turn to chat for support, and the business challenges teams face when using even the best consumer messengers out there.

Project Roles
Design Pattern Research, Interaction, Low / High Fidelity Prototyping, Strategy, Visual Development, Creative Direction
Desktop Apps, Mobile Apps, Products - Digital
Project Industries
B2B, Startups, Technology
Creating an Intelligent Messenger