Creating an Intelligent Messenger
Kustomer wanted to build an intelligent messenger that lets teams provide faster support to customers at scale.
To design a better messenger from the ground up, we set out to form a deep understanding of conversational interfaces, when and why customers turn to chat for support, and the business challenges teams face when using even the best consumer messengers out there.
- Project Roles
- Design Pattern Research, Interaction, Low / High Fidelity Prototyping, Strategy, Visual Development, Creative Direction
- Desktop Apps, Mobile Apps, Products - Digital
- Project Industries
- B2B, Startups, Technology