Sears Home Services Online Scheduler

With the Sears Home Services redesign, one of the most important business goals is to reduce calls to the call center. I worked closely with a TPM, a front-end developer, and a back-end developer to create a smooth online experience that allows users to book repair appointments from any devices.

The Problem:
On average, it costs Sears more than $2 for each call made to the call center. We need to create a platform for customers to self-serve as much as possible.

The Goal:
Increase online conversion for Sears Home Services' repair services.

The Solution:
An easy-to-use, responsive online booking tool that takes in all the necessary information to identify appliance problems and order the right parts for repair. The scheduler is also integrated with a notification system to communicate and set the right expectations for our customers.