Initially released in late 2016, I was part of the leadership team that devised and delivered updated mobile apps for the Zendesk Support product.
I worked closely with our design, product and engineering teams to produce an improved agent experience for ticket triaging and light replies on mobile devices.
Post-launch I've worked on collating all customer feedback to prioritise our efforts on iterative releases.
- Project Roles
- Creative Director, Designer, Product Designer, UX/IA Designer
- Interaction, iOS, Low / High Fidelity Prototyping, Management of Teams 1-10, Mobile, Sketch, User Behavior Research
- Mobile Apps, Software
- Project Industries