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Zendesk Support

Initially released in late 2016, I was part of the leadership team that devised and delivered updated mobile apps for the Zendesk Support product. I worked closely with our design, product and engineering teams to produce an improved agent experience for ticket triaging and light replies on mobile devices. Post-launch I've worked on collating all customer feedback to prioritise our efforts on iterative releases.

Project Roles
Creative Director, Designer, Product Designer, UX/IA Designer
Company
Zendesk
Skills
Interaction, iOS, Low / High Fidelity Prototyping, Management of Teams 1-10, Mobile, Sketch, User Behavior Research
Media
Mobile Apps, Software
Project Industries
Software
Zendesk Support
Zendesk Support
Zendesk Support
Zendesk Support
Zendesk Support
Zendesk Support