COX | Wifi self install kit

Our team redesigned the self install experience for internet users through rounds of research and design.

Cox Communications provides high speed internet, TV and smart home solutions for residential customers.
Cox Communications provides high speed internet, TV, and smart home solutions for residential customers.

Cox offers self-install kits as an option to provide customers with convenience and autonomy in setting up their internet on their own, and to reduce the business expense of sending out a technician.

This project is focused on analyzing the existing Self-Install experience and understand specific ways in which we can simplify and elevate the process to make self-installing easier for customers.