The Control Center Dashboard - Responsive Web

SOC (System Operations Control) managers needed a way to get a summary of current status of their stations (airports). They also needed a way to be alerted to problems. Both mobile and web solutions were needed, so they can walk around the SOC in addition to sitting at their desk. This would be an add-on to a bigger SOC web solution. I was assigned to come up with a solution to answer these problems.

Monitoring Weather at Airports: The SOC Managers have to monitor several airports at a time with hope they can foresee delays. If they can predict these delays, then they can make adjustments so passengers never see the issues. Preventing delays is also a big money-saving opportunity for the airlines. The current process involves multiple tabs open, one for each airport. One manager we observed had 40 open! This is labor-intensive, in addition to slowing down the computer.

SOC Data Outages: The SOC has all types of data coming in. Their current system can only monitor a portion of that data. The rest is relayed though phones calls, emails, or co-workers yelling to the manager.

Several competitors own key pieces of data that are channeled through the SOC. Getting the integration and airline adoption would not be easy. If this solution could improve the SOC Manager's efficiency, and therefore save the airlines' money, then the airlines have motivation to buy and make integration.

First, I wanted to bring all of the textual weather information needed from the 40 tabs to one page. Data statuses would be needed as well. Creating a dashboard seemed like the best way to go.

Testing is still in progress, but the initial feedback was positive. The first two managers I tested with appreciated the summary of data. They also liked that the attention-grabbing data were the ones they needed to see quickly. Seeing users happy from the improvements I have made to their digital experience is the best!