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System Usability Score (SUS) Platform Research
I created a quarterly SUS (System Usability Score) analysis program for a desktop application. We surveyed users to hear their feedback on new features, then used that data to correlate variations in the company's NPS score. Findings were used to guide the product backlog. Sample of a report is below.
- Project Roles
- Executive Producer, UX/IA Designer
- Skills
- User Behavior Research, User Research
- Media
- Customer Journey Map, Presentations, User Journeys
