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It sounds simple. How many packages can a given facility move in an hour? How can we increase that number? The reality is a complex web of cause and effect, human and machine working together with balletic timing⁠—or not. I led a team of designers and researchers in collaboration with the client's design group to define new ways to answer critical operational questions while reducing the burden of reporting placed on mission-focused staff, modernizing IT infrastructure and realizing massive efficiency and safety gains.

Project Roles
Designer, Project Manager, Strategist
Company
Large Shipping Company
Skills
Design Strategy, Ethnographic Research, Human-Centered Design, User Behavior Research
Media
Interaction Designs, Personas, Presentations, Prototypes, User Journeys, UX Designs
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Field Analytics