It sounds simple. How many packages can a given facility move in an hour? How can we increase that number? The reality is a complex web of cause and effect, human and machine working together with balletic timing—or not.
I led a team of designers and researchers in collaboration with the client's design group to define new ways to answer critical operational questions while reducing the burden of reporting placed on mission-focused staff, modernizing IT infrastructure and realizing massive efficiency and safety gains.
- Project Roles
- Designer, Project Manager, Strategist
- Large Shipping Company
- Design Strategy, Ethnographic Research, Human-Centered Design, User Behavior Research
- Interaction Designs, Personas, Presentations, Prototypes, User Journeys, UX Designs