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Mayo Clinic Callback Form

Our goal was to redesign Mayo Clinic’s current online long-page Request An Appointment form of 30+ questions. I was the project lead as the Sr. UX designer, collaborating with a Product Designer, Visual Designer, Copywriter. I also worked with an Accessibility QA, and the front and back-end in house development team. We decided to update the form to a ‘one-thing-per-page’ style because this form design more accessible, mobile-friendly and gives users a greater sense of accomplishment. During our 60+ user tests, the majority stated the process was so easy they would be more comfortable completing it over calling to request an appointment. The product launched September 2020 and we’re confident that Mayo Clinic’s potential patients will feel the same.

Project Roles
UX/IA Designer
Company
mayo clinic
Skills
Accessibility Standards (WCAG), Comparative Analysis, Design, Experience Design, Human-Centered Design, Information Architecture, Interaction, Journey Mapping, Keynote, Low / High Fidelity Prototyping, Mobile, Sketch, Usability Testing, User Behavior Research, User Interviews, User Research, Content Strategy, Speaking Engagements
Media
Product Designs, Site Maps, UI Design, User Flows, User Journeys, UX Designs, Websites, Wireframes, Customer Journey Map, Interaction Designs, Presentations, Prototypes
Project Industries
Health/Pharma
Mayo Clinic Callback Form
Mayo Clinic Callback Form
Collaborators