SourceMedia is a business-to-business media company serving senior-level professionals in the financial, technology and healthcare sectors.
I was responsible for the redesign of all Sourcemedia brands'sites and their subscription experience transformation .
Challenges:
-Finding a solution for a subscription experience intuitive for users VS complete for marketing needs
-Making the subscription process flexible and adapted to all types of users (new VS existing subscribers, up/downgrade).
-Designing a unique responsive experience applicable for all sites
UX Design process:
To come up with a solution and define an efficient process I applied a designed process involving user/customer-centric methods:
-Contributing to internal workshops with cross functional teams to collect all requirements
-Running sites audit and competitive research to identify current paint points and successful trends
-Designing userflows for all use cases, sitemap, wireframes.
-Following up with the Visual Design
-Writing functional specifications and completing user stories along with the product manager I collaborated with.
-QA testing and reporting bugs during the implementation