T-Mobile Auto Attendant

You know when you call a business and you get a recording telling you which buttons to press to direct your call to the correct place? That's called an auto attendant. T-Mobile wanted to offer auto attendants as a new service for their business clients. As the UX lead, I was tasked with designing the experience in which businesses would set their auto attendants up. What me and my team were able to achieve was turning a complicated and technical process into an intuitive experience, using visual cues and a flexible interface that would work as well for small businesses as it would for enterprises.