SaRA Health - First Time UX

Improving patient outcomes by simplifying the injury recovery process

SaRA Health is a start-up with the mission of improving patient outcomes by simplifying the injury recovery process. If you’ve ever needed Physical Therapy from an injury or as you’ve recovered from surgery, than you know how hard it is to follow through with your recovery plan at home. This digital assistant allows your doctor to share custom videos and track your progress as you complete your movement homework.

During beta testing, the founders of SaRA got a consistent signal that although patients love the idea of the service, the SaRA app did not feel “easy to use”. During this project we investigated friction points in the first time user experience and address them from different angles including, on-boarding education, usability fixed, and perhaps most importantly, changes in workflow.

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