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Lead Designer: Onboarding & KYC

- Full-stack designer for Managed Payments - an initiative to simplify the payments experience for buyers and sellers by innovating the the front end interaction - Delivered the final designs for the US Managed Payments BETA launch, which has reached nearly 10,000+ sellers and generated over $2,110M+ in GMV to date - Functioned as the lead designer for the e2e US and DE Onboarding and KYC strategy - domains with high complexity and robust requirement implications - Embedded in an agile team with daily collaborations with cross-disclipline leads - Conducted ethnographic research (Oct. ’18) and a UER (May ’19) in Germany to understand seller mindsets and inform design goals for other upcoming launches Introduced new process methods, created roadmaps for tracking milestones and led weekly stakeholder review sessions with local and international partners - Designed an e2e mweb and desktop Onboarding flow for the DE launch, which has been implemented and established as the baseline strategy for future markets

Project Roles
Architect, Designer, Illustrator, Product Designer, Project Manager, UI Designer, UX/IA Designer
Company
eBay
Skills
2D, Brand Strategy, Comparative Analysis, Conceptual, Creative Research, Creative Strategy, Design, Design Strategy, E-Commerce, Ethnographic Research, Figma, Interaction, iOS, Project Management, Roadmapping, Sketch, Storyboarding, Travel, Usability Testing, User Research
Media
2D Animations, Brand Guidelines, Brand Identity, Data Visualization, E-commerce Platforms, Interaction Designs, Microsites, Photography, Presentations, Products - Digital, User Flows, User Journeys, UX Designs, Wireframes
Project Industries
Advertising, B2B, Finance, International, Retail, Technology
Lead Designer: Onboarding & KYC