Thomson Reuters My Account

Product Design Lead in team of 5 creatives (Experience Director, 3 Senior Product Designers, and myself)

The Brief:
Transform how Thomson Reuters engages with self-service customers by providing a seamless and consistent user experience across the logged-in brand ecosystem. Deliver a high degree of personalisation based on unique customer requirements.

Key aspects:
Cohesive ecosystem underpinned by shared services and components; global design system; limited, distinct, flexible templates that can respond to context; tailored experience based on authentication and user type (e.g. personalisation framework, modularity, smart notifications); design implementation support