REX automated home showings
How do you show homes using unlicensed customer service reps
at the same time creating a best in class showing experience?
REX Real Estate needed a solution to deliver showings fast as well as scale the workforce of agents. Part of the opportunity was that buyers only need an agent at the point when they are interested. It was also very hard to hire and train licensed agents. So, REX embarked on a journey to automate showings.
The customer service team has now reduced the amount of time required to scheduled from 1 hour to 7 minutes/showing on average. In addition, this data and new data structure is now powering internal information for unlicensed agents to show homes.
The showbot is in prototype for special homes, while the website structure is being rectified to productionize it. The showbot continues to receive acclaim and press, and was responsible for up to 10% of closed deals in certain markets and continues to get requests.
- Project Roles
- Product Designer, UX/IA Designer
- rex real estate
- Sketch, User Behavior Research, Low / High Fidelity Prototyping, Technology
- App Design, Products - Digital, Prototypes, UI Design, UX Designs
- Project Industries
- Real Estate