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Alameda Alliance for Health Customer Research

Alameda Alliance for Health, a California-based health care provider, wanted to learn what their billers were experiencing while trying to submit and reconcile patient claims. As half of the user research team, I interviewed 10 contracted billers, identified pain points, synthesized data into digestible insights and designed simple infographics to communicate with AAH internal stakeholders.

Project Roles
Designer, Producer, Writer
Company
Alameda Alliance for Health
Skills
Copywriting, Design, Producing, User Behavior Research
Media
Presentations
Project Industries
Health/Pharma
Alameda Alliance for Health Customer Research