Alameda Alliance for Health Customer Research
Alameda Alliance for Health, a California-based health care provider, wanted to learn what their billers were experiencing while trying to submit and reconcile patient claims. As half of the user research team, I interviewed 10 contracted billers, identified pain points, synthesized data into digestible insights and designed simple infographics to communicate with AAH internal stakeholders.
- Project Roles
- Designer, Producer, Writer
- Alameda Alliance for Health
- Copywriting, Design, Producing, User Behavior Research
- Project Industries