FedEx Scanner - Designing new product strategy for a high performance tool

From 2014 to 2015 I worked with Ziba, a design innovation firm in Portland, OR. During that time I was the Lead UX Designer and Researcher, involved in the early stages of a redesign for the hardware device used by FedEx employees to scan, route, and track packages.

The original device had a monolithic amount of functionality and was introduced more than a decade ago, when mobile devices were rudimentary and cloud-based data was in its infancy. The behaviors of the employees using the device had also evolved significantly. The tool needed to be re-conceptualized from the ground up.